There's a certain phone company around these parts, they now handle our TV, Internet*, home phone, and wireless accounts. We like having all our eggs in one basket.
I have consistently had pretty poor customer service out of them when calling with any issues, and even in their store fronts, those people seem to be whacked with a stupid stick when they clock in**. I have stuck with them because I don't have to call them much, because mostly stuff works.
But I discovered through 4 customer service calls this morning, and the remembering of the final customer service call for the TV package we got. There is definitely a secret to getting good service.
I'm going to share it with you, in case you have to call BS&S***.
And please don't throw rocks at me, because I know how bad it sounds. But I also know how true it has been for me, and I will now and forever believe it.
It's this simple:
Ask to speak with a guy.
Their male customer service representatives have consistently done what their female employees said they were going to do, but didn't.
* - Why does spell check want "Internet" to be capitalized? Is "Internet" really a proper noun?
** - Actually there was one guy**** who knew what he was doing in a storefront in LJ. When we went there, I would rather have waited 30 minutes for him than get served by someone else. And he quit. And I will hate him forever for that.
*** - Pseudonym.
**** - See? GUY!